Shipping Policy

Destinations and methods

Available destinations and delivery methods are shown at checkout based on the delivery address, including SF Express delivery or lockers where available. For locker delivery, provide the correct locker name or code and a reachable phone number.

Order processing

Orders are prepared after order information and payment are confirmed. Products receive a visual and basic functional check before dispatch. We will contact you if an item is unavailable, compatibility needs confirmation or more information is required.

Delivery estimates

• Hong Kong, Macau and Taiwan: usually 2–4 business days.
• Other Asian countries/regions: usually 5–10 business days.
• Europe and the United States: usually 8–15 business days (subject to customs, clearance, holidays and local conditions).
• These are estimates only; final delivery dates follow the carrier updates.

Shipping charges, taxes and duties

Shipping fees and free-shipping offers are those shown at checkout. Cross-border orders may attract import tax, customs duty or carrier handling fees. Unless checkout states otherwise, the recipient is responsible for these charges.

Address and collection

Check the recipient name, phone number, address and locker details before submitting the order. Extra delivery costs caused by incorrect details, refusal or failure to collect may be charged to the customer.

Delay, loss or transit damage

If a parcel is visibly damaged, tracking has not updated for an unusual period or contents are incorrect, keep the packaging, goods and photographs and promptly email service@cftoner.com with the order number.