Defective, damaged or incorrect goods

Contact us within 7 calendar days after delivery if an item is defective, damaged in transit or not what you ordered. Include the order number, a description and clear photographs. Once verified, we will arrange a replacement, reshipment or refund as appropriate. This reporting period does not limit mandatory rights under applicable law.

Change-of-mind returns

Returns require prior support approval. Goods should normally be unused and uninstalled, with seals, packaging and accessories complete. Used or installed goods, damage caused by misuse or an incompatible model, missing packaging or accessories, and made-to-order goods may be ineligible unless applicable law requires otherwise.

Order cancellation

Contact support as soon as possible if the order has not shipped. After handover to the carrier, the return process applies. Any non-recoverable shipping or payment costs will be explained where the law permits.

Return process

• Email service@cftoner.com with the order number and reason.
• Wait for the return address and authorisation; do not send an unapproved return.
• Pack the item securely and retain shipping and tracking evidence.
• We will notify you after receiving and inspecting it.

Refund method and timing

Approved refunds are normally returned to the original payment method. Posting time depends on the bank or payment provider. If the original method cannot be refunded, support will arrange another compliant method with you.

Return shipping

We cover reasonable return shipping for verified defective, transit-damaged or incorrect goods. For returns unrelated to a product problem, return shipping is normally paid by the customer unless applicable law provides otherwise.