Refund Policy

Defective, damaged or incorrect goods

Contact us within 7 calendar days after delivery if an item is defective, damaged in transit or not what you ordered. Include the order number, a description and clear photographs. Once verified, we will arrange a replacement, reshipment or refund as appropriate. This reporting period does not limit mandatory rights under applicable law.

Hong Kong and Singapore: non-defective returns

For Hong Kong and Singapore orders, we do not offer voluntary returns because of a change of mind, an incorrectly selected model or no longer needing the item, even if it is unused and sealed. This does not affect remedies for defective, damaged or incorrect goods, or rights that cannot be excluded under applicable law.

Taiwan: statutory distance-selling cancellation rights

Where Taiwan consumer law grants a distance-selling cancellation right, consumers may cancel within 7 days after receiving the goods by returning them or giving written notice, without giving a reason or paying a fee. This statutory right does not depend on prior support approval.

Opening packaging for necessary inspection does not automatically remove the statutory right. Please take reasonable care of the goods, packaging and accessories. Use or damage beyond necessary inspection is handled under applicable law. An exception applies only where its legal conditions and required advance disclosure are met; toner cartridges are not all excluded as a category.

Non-defective returns in other destinations

For other destinations, contact support before a non-defective return. Goods should normally be unused and uninstalled, with seals, packaging and accessories complete. Used or installed goods, damage caused by misuse or an incompatible model, missing packaging or accessories, and made-to-order goods may be ineligible unless applicable law requires otherwise.

Order cancellation

Contact support as soon as possible if the order has not shipped. After handover to the carrier, the return process applies. Any non-recoverable shipping or payment costs will be explained where the law permits.

Return process

• Email service@cftoner.com with the order number. For defects, damage or incorrect goods, include details and photographs; no reason is required when exercising a statutory no-reason cancellation right.
• Contact support for the correct return address and shipping arrangements. This procedure does not delay or restrict the notice deadline or effectiveness of a statutory cancellation.
• Pack the item securely and retain shipping and tracking evidence.
• We will notify you after receiving and inspecting it.

Refund method and timing

For approved returns, we normally initiate the refund to the original payment method within 2 business days after receiving and verifying the returned goods. The bank or payment provider may take additional time to post it. If the original method cannot be refunded, support will arrange another compliant method with you. Mandatory refund deadlines and rights take precedence and are not extended by our internal inspection.

Return shipping

We cover reasonable return shipping for verified defective, transit-damaged or incorrect goods. Taiwan consumers exercising an applicable statutory distance-selling cancellation right do not pay return shipping or a restocking fee. For agreed non-defective returns in other destinations, return shipping is normally paid by the customer unless applicable law provides otherwise.