Shipping Policy

Destinations and methods

Available destinations and delivery methods are shown at checkout based on the delivery address, including SF Express delivery or lockers where available. For locker delivery, provide the correct locker name or code and a reachable phone number.

Order processing

Orders are prepared after order information and payment are confirmed. Products receive a visual and basic functional check before dispatch. We will contact you if an item is unavailable, compatibility needs confirmation or more information is required.

Orders for Hong Kong, Taiwan and Singapore normally require 0–1 business day of handling. The daily cutoff is 16:00 Beijing time (UTC+8). Handling and delivery days are Monday to Saturday, excluding public holidays. Orders confirmed after the cutoff or on a non-working day start counting from the next business day.

Delivery estimates

• Hong Kong and Taiwan: transit normally takes 2–4 business days after handover to the carrier; estimated total delivery time including handling is 2–5 business days.
• Singapore: transit normally takes 5–10 business days after handover to the carrier; estimated total delivery time including handling is 5–11 business days.
• Macau: usually 2–4 business days.
• Other Asian countries/regions: usually 5–10 business days.
• Europe and the United States: usually 8–15 business days (subject to customs, clearance, holidays and local conditions).
• These are estimates only; final delivery dates follow the carrier updates.

Shipping charges, taxes and duties

Courier home delivery to Hong Kong, Taiwan and Singapore is free. Charges and offers for other methods or destinations depend on the actual delivery address and are shown at checkout. Free shipping does not mean dispatch from within the destination and does not include any separately assessed import tax, customs duty or carrier handling fees. Unless checkout states otherwise or applicable law requires otherwise, the recipient is responsible for these cross-border charges.

Address and collection

Check the recipient name, phone number, address and locker details before submitting the order. Extra delivery costs caused by incorrect details, refusal or failure to collect may be charged to the customer.

Delay, loss or transit damage

If a parcel is visibly damaged, tracking has not updated for an unusual period or contents are incorrect, keep the packaging, goods and photographs and promptly email service@cftoner.com with the order number.